Amanda is a valued team member, well-loved by customers for her patience and calm, reassuring presence. She takes the time to understand each customer’s unique needs and thoughtfully recommends products that suit both their preferences and budget - all without making them feel rushed or pressured.

Thanks to her attentive and personalized approach, shoppers consistently enjoy a comfortable, rewarding experience and find great value in their purchases.

Amanda reflects on her win:

“I’m truly honored to be selected as one of the recipients of the Jurong Point Service Star Award for 1H2025. I sincerely thank all my customers for their continued support.

Moving forward, I will continue to give my best in serving every customer with dedication, sincerity, and heart - always striving to provide the best experience possible.”

Dado joined Hot Tomato in October 2022, and this award is a well-deserved recognition of his dedicated two years with the casual Western eatery. Starting as a management trainee, his hard work and commitment quickly earned him a promotion to manager in 2023.

This marks the second time Dado has been recognized for his exceptional customer service - a level of service he consistently delivers while at work. Known for his warm and friendly demeanor and meticulous attention to detail, Dado never fails to make customers feel welcome and well taken care of.

Dado reflects on his win:                                            

“Winning the service award for the second time around is truly an honour. I extend my sincere gratitude to Jurong Point's management for this esteemed recognition, and to my valued customers who have demonstrated their appreciation and voted for me - thank you!

I dedicate this award to my exceptional team, both service and kitchen staff, with whom I have collaborated tirelessly. Their passion for our craft and commitment to excellence drive us forward. Without their support and collective effort, I wouldn’t be in this position. Thank you so much.”

 

Receiving the highest number of votes, Joanne - a dedicated member of the McDonald’s team for the past
28 years, consistently demonstrates patience along with a friendly and approachable demeanor. She ensures that every customer feels welcome and comfortable, even while waiting for their food.

Despite managing multiple customers simultaneously, Joanne maintains an approachable and attentive presence. She offers tailored assistance, suggesting menu options to suit individual dietary needs and preferences. Her genuine and consistent attentiveness makes every interaction meaningful.

Additionally, Joanne effectively introduces menu items, promotions and helps customers navigate the McDonald’s app to access offers and to accumulate points. Joanne’s thoughtful service greatly enhances the overall customer experience at McDonald’s.

Joanne speaks of her win:

“It is truly an honour to be named one of Jurong Point's Service Star Winners for 2025 1H. I’m deeply grateful and happy that customers appreciate the genuine service I strive to provide - their recognition means the world to me.

I’ve always believed that great service comes from the heart. When we serve with sincerity, it creates a meaningful experience - not just for the customers, but for ourselves as well. The joy is mutual.

Thank you once again to my dearest customers and to
Jurong Point for this incredible recognition. It motivates me to continue serving with heart, every single day.”

Shyh Yao is recognised for his dedication, professionalism, and consistent commitment to customer satisfaction at OPPO. Whether assisting with product guidance or troubleshooting, he patiently supports customers with a calm and approachable manner - even during busy periods.

His in-depth knowledge of OPPO devices, paired with his friendly demeanor, has made him a trusted and reliable presence for shoppers. He ensures every customer receives the attention they need, helping them feel confident.

Shyh Yao speaks of his win:

“I’m so grateful for this opportunity. This is my first time receiving the Jurong Point Service Star Award, and it means so much to me. I feel truly honoured to be recognised, and I’m incredibly thankful for the support and appreciation from both my customers and my colleagues.

Every day, I remind myself that great service is built on sincerity, patience, and respect. I strive to serve each and every customer with those values in mind — not because it’s expected, but because I genuinely care about their experience. This award inspires me to continue improving and delivering my best, always.”

Soo Kim from SK Jewellery stands out as a shining example of good customer service. She has consistently impressed customers with her professionalism, and sincere dedication to each interaction.

Whether assisting someone on their first jewellery purchase or guiding a returning customer to a meaningful gift, Soo Kim goes beyond to ensure the experience is memorable. Customers commend her for her attentiveness, product knowledge, and heartfelt service.

Soo Kim speaks of her win:

“I’m incredibly happy and truly honored to receive the
Jurong Point Service Star Award. This recognition means a lot to me - it’s not just an award, but a reflection of the effort, passion, and commitment I put into serving others with heart and purpose.

Great service is never just about completing tasks, it’s about the attitude, the care in the little things, and the willingness to go the extra mile.

I’m proud to be acknowledged among the Top 5, and I know this achievement wouldn’t have been possible without the support of my amazing team, my company SK Jewellery, the trust of my colleagues, and the continuous feedback from those we serve.

This award motivates me to keep growing, keep improving, and to stay true to the values that brought me here. Thank you all for being part of this journey!”